Get in Touch With Us

Questions about our reviews, a correction to flag, or something you'd like to see covered — we welcome all of it. This page explains how to reach the team at American Casinos, what kinds of messages we handle, and what to expect after you write to us.

How to Contact Us

Email is the most direct route to our editorial team. Write to us at [email protected] and you'll receive a reply from a real person who has read your message. We don't use automated responses as a substitute for genuine engagement.

To help us get back to you as quickly as possible, tell us upfront what your message is about — a short subject line and a sentence of context means we can route it to the right person without going back and forth.

Our usual response window is two working days. During particularly busy periods it may stretch a little further, but we follow up on every message we receive.

What You Can Write to Us About

There's no wrong reason to get in touch. The messages we receive most often fall into these categories:

• Questions about our reviews — If something in our coverage of online casinos available to US players is unclear, or you want to understand how we assessed a particular site, ask us directly.
• Accuracy and corrections — Our research is ongoing, and we take factual accuracy seriously. If you've spotted something that looks out of date — a bonus figure, a payment method, a licensing detail — please flag it. We investigate every report and update our content when a correction is warranted.
• Content suggestions — Is there a topic you'd like to see covered? A type of casino game, a payment method, or a question about how non-GamStop casino options compare? We genuinely shape future content around reader interest.
• Partnership and commercial enquiries — If you represent a casino operator or related business and want to understand how our editorial process works, introduce yourself and outline what you have in mind. Our rankings are editorially independent — commercial relationships do not determine position.
• Responsible gambling concerns — If you or someone close to you is experiencing difficulty with gambling, mention it in your message and we'll point you toward appropriate support. In the US, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700, and the National Council on Problem Gambling (ncpgambling.org) offers further resources.

What We Cover — and What This Site Is For

American Casinos researches and compares online casinos legally available to residents of the United States. Our focus is on payout performance — the casinos most likely to offer competitive return-to-player rates, fast withdrawal processing, and transparent bonus terms. If your question relates to that subject, we're the right team to ask.

A few things worth knowing about the scope of what we do:

• We only cover licensed, regulated casino sites. If a site isn't licensed by a recognised authority, it doesn't appear in our comparisons.
• We research and verify rather than play and test. Our assessments are based on documented terms, published RTP figures, verified licensing records, and publicly available information — not simulated gameplay.
• Our editorial ratings reflect our independent assessment. They are not customer review scores, and they are not influenced by advertising spend.
• Bonus offers change. We verify the offers we publish, but terms can be updated by operators at any time. Always read the full conditions on the casino's own site before claiming anything.

A Note on Responsible Gambling

Online casino gambling is entertainment, not a reliable source of income. Games of chance carry a built-in house edge, and no strategy or bonus removes that. If gambling has stopped being enjoyable, or if it's starting to affect your finances or relationships, that's worth taking seriously.

Tools available to you include deposit limits, session time reminders, and self-exclusion programmes operated by individual states. Nationally, you can reach the National Problem Gambling Helpline at 1-800-522-4700 any time of day or night. The helpline is free, confidential, and staffed by trained counsellors.

If your message to us involves a concern of this kind, we'll respond with care and point you to the most relevant local resources for your state.

Editorial Independence and Transparency

American Casinos earns revenue when readers visit a casino site through a link on this page. That commercial relationship does not determine which casinos we review favourably or where they rank. Our methodology assesses payout rates, withdrawal speed, licensing status, bonus conditions and overall player experience — position follows the evidence, not the commission rate.

If you have a question about how a specific casino was assessed, or why one site ranks above another, we're happy to explain our reasoning. Write to us and we'll walk through it.

Before You Write — Common Questions

A few things readers ask us regularly, answered briefly here:

• Can you recommend a casino for my state? Legal online casino availability varies by US state. Some states have regulated real-money online casino markets; others do not. Check the current status for your state before playing anywhere.
• Is a casino I've found safe? Check that it holds a valid licence from a recognised regulator, that its site uses HTTPS encryption, and that its bonus terms are published clearly. If you're unsure about a specific site, send us the name and we'll tell you what we know.
• Why hasn't my withdrawal arrived? We don't have visibility into individual player accounts — you'll need to contact the casino directly. But if you believe a site is withholding funds without legitimate grounds, that's worth reporting to the relevant state gaming authority.
• I want to be removed from your site. If you're a representative of a casino we've covered and have a legitimate removal or correction request, email us with the details and we'll respond appropriately.

We Read Everything

No message goes to a folder that no one checks. Every email we receive is read, and every reasonable request gets a reply. We don't always have the answer you're looking for, but we'll always be honest about what we know and what we don't.

Thank you for taking the time to reach out. We look forward to hearing from you at [email protected].